Summary Description:

Assist Service Technicians with parts request orders and “walk-in or telephone” customers with their questions and requests.

Key Results Areas:

Interfacing With Service Department

Maintain Clean & Efficient P&A Environment

1) Interfacing With Service Department

Interface with Service Technicians and ensure their P&A needs are being met.

Take service technicians’ orders for parts and fill them as fast as possible.

Assist service technicians in determining parts & accessories requirements for individual jobs.

Recommend related parts which may be required for a job.

Supply cost of parts information on repair orders.

Update inventory control system, parts catalogues, and microfiche.

Receive and log merchandise into inventory.

Notify service personnel when special parts or back-ordered parts are received.

Maintain cleanliness of P&A department and keep inventory neatly stacked and orderly.
2) Working Directly With Customers

Work directly with “walk-in and telephone” customers to help determine and supply them with parts and accessories.

Greet customers immediately, in a courteous and friendly manner.

Develop and share knowledge of all P&A merchandise, parts history, and motorcycle service.

Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.

Handle telephone transactions quickly, and courteously.

Point out any sales, specials, or new merchandise to customers.

Assist customers with determination of P&A requirements, lookup of merchandise in catalogues, micro-fiche etc.

Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.

Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.
3) Maintain Clean & Efficient P&A Environment

Receive parts from distributors, check merchandise received against purchase invoice.

Tag merchandise. Display or place into stock.

Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.)

Ensure merchandise displays are stocked, clean, and appealing to customers.

Maintain updated customer mailing lists.

Become familiar and efficient with all phases of the computer system required for P&A management.
4) Other Duties - As Assigned

Treat all employees and customers fairly, courteously, and with dignity.

Be prompt and available for flexible scheduling.

Review all P.A.C.E. tapes and attend training sessions to keep current with P&A merchandising & inventory control topics as assigned by the Parts Manager.

Present an up-beat, friendly, outgoing personality to customers; - no matter what the situation!

Accept direction, follow instructions, and work well with other people

Friendly, outgoing personality.

Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.

Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.

Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.

Ability to look up parts and quote prices for parts using proper catalogue for particular motorcycle:

• Sportster (Both 883 & 1200)
• Big Twin (1340’s)
• Police Motorcycles
• MotorClothes & Collectibles

The noise level in the work environment is occasionally loud.

Occasionally required to bend, stoop, crouch, reach, and lift 40 lb. of material

Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

Occasionally, exposed to exhaust fumes or other airborne particles.

We offer a highly competitive benefits package and the opportunity for career growth and advancement.

Come Join Our Team and become an integral part of one of the very finest organizations and dealerships of its kind.

Contact:

bunzel@wildfirehd.com

For those interested, you can print our two-page application and fax, mail or bring it to the store.