Job Title:	MotorClothes / Collectibles Associate
Department:	Parts & Accessories Department
Supervisor:	Parts & Accessories Manager
Pay Class / FLSA Status:	Hourly / Non-Exempt

Summary Description:

Set-up and maintain an appealing retail environment and assist customers with their shopping and purchase of merchandise.

Key Results Areas:

Customer Service/ Retail Sales of MotorClothes & Collectibles

1) Customer Service

Provide excellent customer service to "walk-in and telephone" customers.

Greet customers immediately, in a courteous and friendly manner.

Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.

Handle telephone transactions quickly, and courteously.

Point out any sales, specials, or new merchandise to customers.

Assist customers with their selection of merchandise and fashion feedback.

Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.

Notify customers when special orders or back-ordered items are received.

Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to "Make Things Right".
2) Retail Sales of MotorClothes & Collectibles

Assist MotorClothes & Collectibles manager with retail sales of MotorClothes & Collectibles.

Assist with set-up, organization, and staging of special events such as Open houses, of HOG activities, fashion shows etc.

Maintain clean and current displays of merchandise which appeals to customers

Receive merchandise from distributors, check merchandise received against purchase invoice.

Log merchandise into inventory.

Tag merchandise. Stock shelves & other displays or place merchandise into stockroom.

Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.)

Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.

Maintain updated customer mailing lists.

Attend training sessions to keep current with P&A merchandising & inventory control issues.
3) Other Duties - As Assigned

Treat all employees and customers fairly, courteously, and with dignity.

Be prompt and available for flexible scheduling.

Present an up-beat, friendly, outgoing personality to customers; - no matter what the situation!

We offer a highly competitive benefits package and the opportunity for career growth and advancement.

Come Join Our Team and become an integral part of one of the very finest organizations and dealerships of its kind.

Contact:

bunzel@wildfirehd.com

For those interested, you can print our two-page application and fax, mail or bring it to the store.