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Job Details - Motorcycle Sales
Job Data:

Job Title:Sales
Department: Sales
Supervisor: Sales Manager
Pay Class / FLSA Status: Salaried / Non-Exempt

Summary Description:

Provide prompt, dependable, high quality, vehicle sales to customers by using current pro-active feature benefit sales techniques.

Key Results Areas:

  • Sales Department Operations
  • Customer Service

    Sales Department Operations
    1) Sales Department

  • Attain new and used sales quotas as assigned by the sales manager.
  • Use floor time effectively to meet customer needs & solicit sales of all products.
  • Present the features of all products to customers along with their benefits.
  • Show each customer advantages of products over competing brands.
  • Maintain the computerized inventory control system along with net profit objectives which eliminate the possibility of "lower than anticipated" profits.
  • Cross sell additional parts, accessories, H.O.G. memberships, F&I products, Warranties & service contracts etc. with all new and used vehicles.
  • Maintain profit margin objective for all vehicle sales.
  • Follow procedures to ensure timely and proper completion of all paperwork.
  • Follow procedures for quick and efficient handling of warranty items, including tagging and proper storage of these items.
  • Introduce new customers to the service department and their personnel.· 2) Customer Service
  • Greet customers immediately, in a courteous and friendly manner.
  • Handle telephone transactions quickly, and courteously.
  • Ensure customers are properly qualified for needs, wants, and ability to buy.
  • Practice a feature/benefit selling methodology so that all customers receive consistent treatment when doing business.
  • Use a common and consistent quotation methodology for vehicle sales, trade-ins and purchases.
  • Conduct a road test, and pre-delivery inspection prior to delivery to customer.
  • Ensure the delivery to customer is an "EVENT" which endears the customer to the dealership.
  • Contact customers using mailing lists, tickler files & personal follow-up to encourage additional sales and ensure customer satisfaction.
  • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to "Make Things Right".
  • Attend training sessions to keep current with sales techniques and sales department issues.· 3) Other Duties - As Assigned
    Supervisory Responsibilities: - None

    Commitments:

  • Treat all employees and customers fairly, courteously, and with dignity.
  • Model superior customer service behavior for all sales personnel by maintaining positive relationships with customers, employees GM and owner(s).
  • Remain current with all Sales department training available by reviewing ProSell & P.A.C.E. tapes and attending seminars, workshops, and other related training programs assigned by the Sales Manager.
  • Be prompt and available for flexible scheduling.
  • Be honest and fair in all business dealings.
  • Meet or exceed sales quotas on a regular basis.
  • Continually learn more about the products and services you sell. Stay current on motorcycle trends and selling features.

    Qualifications & Job Requirements:

  • Must have an approachable, likable personality.
  • Excellent communication Skills and demonstrated "closing skills".
  • Knowledge and experience with sales of Harley-Davidson® motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.

    Physical Demands:

  • The noise level in the work environment is occasionally loud.
  • Occasionally requires the ability to balance and push an 600+ lb. motorcycle.
  • Sales persons spend the majority of the day on their feet, demonstrating products.

    Working Conditions:

  • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
  • Occasionally, exposed to exhaust fumes or other airborne particles.

    • For those interested, you can print our two-page application and fax, mail or bring it to the store.

  • Employment Application Page 1
  • Employment Application Page 2

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    Wild Fire Harley-Davidson offers the Rider's Edge® Learn-to-Ride Motorcycle School. Prepare for your M-Class License with Wild Fire in 2 nights and 2 days. Click HERE to learn more about our Motorcycle Class.

    Wild Fire is the Chicagoland Premier Motorcycle Rental Dealership. We offer a full line of Harley-Davidson® Motorcycles in our rental fleet. Click HERE to visit our Motorcycle Rental page. So if you live in the Chicago area, or are just visiting. Give us a call and rent a Harley® bike today!

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