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Visit Our Sister Store
City Limits Harley-Davidson
Palatine, Illinois
Click HERE to be redirected to their website.
Chicagoland's Harley-Davidson
Click HERE to visit our new landing page. We Have a New Store
Windy City Harley-Davidson
Terminal 3 in O'Hare International Airport, Chicago, Illinois
Click HERE to be redirected to the website.
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Job Title:................................... Service Technician
Department:.............................. Service Department
Supervisor:................................ Shop Forman
Pay Class / FLSA Status:............. Hourly / Non-Exempt
Summary Description
Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.
Key Results Areas:
Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.
Minimize comebacks and deal with them promptly and satisfactorily when they do occur.
Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
Maintain clean efficient facilities.
Major Duties and Responsibilities:
See attached Technician Skill Progression worksheet for Competencies & Commitments.
Accept work assignments from Shop Foreman.
Request parts for the job as early as possible when needs become known.
Perform service, repair, and customization work in accordance to factory specifications.
Notify Shop Foreman of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
Keep customers' vehicle cleaner than when it was dropped off.
After job is finished ensure proper completion and filing of paperwork.
Keep work area as clean as possible and assist others with maintaining shop cleanliness.
Assist Service Advisor, when requested, with writing up work orders, communicating with customers, test riding, or any other issue, which will help ensure customer satisfaction.
Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Shop Forman.
Other Duties, As Assigned.
Supervisory Responsibilities: None
Qualifications:
Completion of a factory authorized formal training program such as MMI Service School or equivalent work experience.
Current, Motorcycle license.
Job Requirements:
Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools upon date of hire. See list of required tools on page three.
Physical Demands:
The noise level in the work environment is occasionally loud.
Requires the use of both hands.
Frequently required to bend, stoop, crouch, reach, handle tools, and lift 40 lb. of material.
Frequently requires the ability to balance and push a 700+ lb. motorcycle.
Working Conditions:
Frequently works near moving mechanical parts. Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
Occasionally, exposed to exhaust fumes or other airborne particles.
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Wild Fire Harley-Davidson offers the Rider's Edge® Learn-to-Ride Motorcycle School. Prepare for your M-Class License with Wild Fire in 2 nights and 2 days. Click HERE to learn more about our Motorcycle Class.
Wild Fire is the Chicagoland Premier Motorcycle Rental Dealership. We offer a full line of Harley-Davidson® Motorcycles in our rental fleet. Click HERE to visit our Motorcycle Rental page. So if you live in the Chicago area, or are just visiting. Give us a call and rent a Harley® bike today!
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